Refund & Replacement Policy

At MaddyCustom, we stand behind the quality of our products and the experience we deliver. This policy outlines how we support you in cases of damage, size mismatch, or logistics needs.

Return Policy (India)

Return Window:

3 days from delivery

Return Method:

By mail / courier pickup

Refund Processing:

Within 10 business days

Note: Custom/personalized products are eligible for returns only if they arrive damaged or defective. Standard (non-custom) products can be returned for any reason within the return window.

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Damaged Product Protection

If your order arrives damaged, we will replace it at no additional cost to you.

Report the issue within 3 days of delivery with clear photos of the product and packaging.

Once verified by our quality team, we dispatch a replacement within 2-3 business days.

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Size Mismatch / Exchange Policy

If an incorrect size is received, we provide a hassle-free replacement.

Requests must be made within 3 days of delivery. The original product must be unused.

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How Returns Work

We will arrange a courier pickup from your address (by mail).

Once we receive and inspect the item, your refund will be processed in 10 days.

Need Help?

Have a concern or need to raise a claim? Reach out immediately—our team is ready to assist and make things right. You can also browse quick answers in our FAQs.